About Us

At Solavea, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our website and services.

1. Information We Collect

We may collect the following types of information when you use our website or place an order:

Personal details such as name, phone number, email address, and shipping/billing address

Payment information required for processing transactions

Order history and customer support communications

Device and browsing information such as IP address, browser type, and cookies

2. How We Use Your Information

The information collected may be used for the following purposes:

To process and deliver your orders

To provide customer support and respond to inquiries

To improve our website, products, and user experience

To send order updates, promotional offers, or important notifications

To prevent fraudulent transactions and maintain website security

3. Payment Security

All payments made on our website are processed through secure and trusted payment gateways. Solavea does not store sensitive payment details such as debit/credit card numbers, CVV, or banking passwords.

4. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic. Users may choose to disable cookies through their browser settings if preferred.

5. Sharing of Information

Solavea does not sell, rent, or trade customer personal information to third parties. Information may only be shared with trusted service providers such as courier partners and payment processors solely for order fulfillment and operational purposes.

6. Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no method of internet transmission is completely secure, and absolute security cannot be guaranteed.

7. Third-Party Links

Our website may contain links to third-party websites. Solavea is not responsible for the privacy practices or content of such external websites. Users are encouraged to review the privacy policies of those websites separately.

8. User Rights

Customers may request access, correction, or deletion of their personal information by contacting us through the details provided on our website, subject to applicable legal requirements.

9. Changes to Privacy Policy

Solavea reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details available on our website.