Shipping Policy

Effective Date: 13 July 2026

At SOLAVEA, we are committed to delivering your attars and fragrance products safely and on time. Please read our Shipping Policy to understand how we process and deliver orders.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email or SMS once your order has been shipped.

2. Shipping Time

Estimated delivery times are:

• Within India: 3–7 business days, depending on your location.
• Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Any promotional free shipping offers will be clearly mentioned on our website.

4. Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS (where available), allowing you to monitor your shipment.

5. Delivery

Please ensure that the shipping address and contact information provided at checkout are accurate.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

6. Delayed Shipments

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Natural disasters
• Public holidays
• Courier service disruptions
• Government restrictions

SOLAVEA is not liable for delays caused by third-party courier services or other external factors.

7. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number.
• Photos of the damaged package.
• Photos of the product.
• A brief description of the issue.

We will review your request and work to resolve it promptly.

8. International Shipping

International shipping may not be available at this time. If international shipping becomes available, the applicable shipping charges, delivery estimates, customs duties, taxes, and import fees will be communicated at checkout.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us using the contact information provided on our website.