Return & Refund Policy

Effective Date: 13 July 2026

At SOLAVEA, customer satisfaction is important to us. We take great care in ensuring that every attar and fragrance product is carefully packed and delivered in excellent condition. Please read our Refund & Return Policy before placing an order.

1. Returns

Due to the personal nature of fragrance products, we do not accept returns of opened or used products unless the item is damaged, defective, or incorrect.

A return request may be accepted if:

• You received a damaged product.
• You received the wrong product.
• The product was defective upon delivery.

To be eligible for a return, you must contact us within 48 hours of receiving your order and provide clear photos or videos showing the issue.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used attars or fragrance products.
• Products damaged due to misuse or improper storage.
• Products returned without prior approval.
• Products requested for return after the eligible reporting period.

3. Refunds

Once your return request is reviewed and approved, we will process your refund.

Refunds will be issued:

• To the original payment method for prepaid orders.
• Within 5–10 business days after approval, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a damaged/incorrect product.

4. Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

5. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, the order will be subject to this Refund & Return Policy.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with:

• Your order number.
• Photos of the product.
• Photos of the packaging.
• A brief description of the issue.

This helps us resolve your request as quickly as possible.

7. Contact Us

If you have any questions about this Refund & Return Policy or need assistance with a return or refund request, please contact us using the contact details provided on our website.